Are All Your Customers Just Like You? Seven Steps to Diversify Your Customer Base
A customer’s experience is shaped by the entire interaction with your brand, product, service, or company--from beginning to end.
Most people will initially find you online or will visit your website or Facebook page to check you out if they heard about you via word of mouth. You want to make sure that your website and your social media pages are welcoming to diverse groups. The least you can do is feature people who don’t all look the same if you use pictures of people on your site or pages.
Zynga Workshop: Creative Work Perk
The participants come and go--they aren't students taking a required course at an art school. Instead, they're colleagues--accountants, engineers, artists and animators--attending this drop-in workshop for personal and professional enrichment. They all work here at Zynga, a company known for its online social games, including "FarmVille" and "ChefVille."
Three Big Insights from Today’s Top Design Thinkers
A few weeks ago, at the Fast Company offices, we convened an all-star panel of designers and design leaders to talk about the problems that they found most vexing in the past year, and what they were trying to do to solve them.
The eBook is the Stud in Your Content Marketing Stable
Content marketers now commonly offer eBooks (usually for free) and the deliverable might be a collection of articles, a portfolio of some sort, an industry roundup, a collection of stories, or a whitepaper-like tutorial (usually with a more pictorial style). There are no rigid rules regarding length, presentation, or even content type. For the purpose of this article, an eBook is a free book, a collection of informative and entertaining pages created with the goal of engaging readers seeking to gather expertise in your field.
A Patron’s Passion for History on Display
Having overseen the $100 million campaign that the society just concluded and the $65 million renovation of the society's building on Central Park West, completed last year, Mr. Hertog has concentrated his efforts on helping solidify the institution, which a decade ago teetered on the brink of bankruptcy.
"He’s been exceedingly generous," said Louise Mirrer, president of the society.
In addition to giving more than $10 million to the society since joining the board in 2003, Mr. Hertog created its Chairman’s Council, composed of supporters who contribute $5,000 to $25,000 a year. Members are invited to the society’s annual Weekend With History, which features seminars with historians and writers. Participants have included Ron Chernow, Sean Wilentz, and Henry Louis Gates Jr.
Is Shakespeare Bad Branding?
If your name is a misrepresentation or worse a deterrent, business sense dictates that you remove the obstruction. When I was executive director of The O'Neill Theater Center in Connecticut, I quickly moved to rework the company's logo after multiple people told me stories about its caricature of Eugene being frequently mistaken for Hitler.
Coke Revamps Website to Tell Its Story
THE company known for decades for promoting its flagship brand as "the pause that refreshes" is refreshing its corporate website for a new century, adopting an approach and attitude more akin to a consumer magazine than a business portal.
Hack, Remix, Recreate Online Videos with Mozilla's Popcorn Maker
If your definition of "interactive" web video doesn't include much more than clicking off the red annotations that pop up on YouTube videos, Mozilla wants you to meet Popcorn Maker, a free web app that lets you remix online videos by adding links, social media feeds, maps, and photos.
Three Basics of Facebook Analytics
You've spent a significant amount of time setting up your business's Facebook presence and are feeling pretty good about it. You're finding content to share on a regular basis, and steadily growing your "like" base beyond just friends and family. But this isn't the time to start slacking off. In fact, it's now--when you're gaining some momentum--that you need to take your Facebook efforts to the next level.
Art Branding Sucks
Bad arts advertising, it’s everywhere once you start to notice it. If Hollywood movies were as bland and formulaic as their posters, there’d be no point in going to see them. If the writers, directors, and performers on Broadway were as memorable as their publicity materials, their shows would be unwatchable.
Embracing Three New Megatrends in the Brave New World of Digital Media
When we consider the ways technology is rapidly transforming the media landscape--and our lives--three trends stand out. The first is the seismic shift from presentation to participation. The second is the paradoxical shift from using technology to connect to also using technology to disconnect. And the third is the game-changing shift from using social media as a way to make our lives more fun to using social media to make the world better.
E-Mail Is The New Pony Express--and It's Time to Put It Down
In early 2011, the CEO of a French IT company issued an usual memorandum. He banned e-mail. Employees were discouraged from sending or receiving internal messages, with the goal of eradicating e-mail within 18 months. Critics scoffed. Workers rebelled. But Thierry Breton, the CEO of Atos, has stuck to his guns, reducing message volume by an estimated 20 percent. His company, by the way, has 74,000 employees in 48 countries.
Pricing for Museums Is a Demand Issue
Admission price increases at some of America’s highest profile museums have made news in major media and online, and that coverage has touched off discussion that appears more emotional than productive. It seems like the further away from free or low-cost admission a museum gets, the more the institution is vulnerable to criticism on grounds of not making their collections accessible or affordable. It’s as if admission price is the only way to express accessibility and that accessibility is the only reason for a museum’s being.
Eventbrite Isn’t Just Selling Tickets, It’s Building a New Kind of Social Platform
Every time you invite people to an event, you create a mini social network. Startup ticketing platform Eventbrite aims to help put that physical network to use in online apps. Think about automatically sending a tweet when you walk into an event to announce yourself, Eventbrite CEO and Co-Founder Kevin Hartz suggests. Hartz goes on: “Think about using Instagram at an event. That could be better shared among [attendees]…You can imagine on the professional side, what could happen with LinkedIn after an event.”
Six Ways to Spoil Great PR Opportunities
I get pitches all the time from PR pros and business owners. Sometimes I find an angle I want to write about and it's the start of an ongoing relationship with a PR professional or a businessperson or company. And sometimes, unfortunately, it's not. Pretend someone is planning to or has already covered your business or the business you represent. You should want that to be the start of a mutually beneficial relationship--an open door is a lot easier to walk through than all the closed doors you're trying to beat down. To make it easier, we'll pretend I'm that "someone." Here are a few mistakes you should definitely avoid: