NAMPRadio, the official podcast of the National Arts Marketing Project is a monthly 45-minute show covering marketing and technology trends of interest to the field. Each episode also features a special guest artist who is connected to the topic. The shows have featured in-depth discussion on relevant topics such as online ticketing/CRM, CMS websites, Working with the Press, Arts Administration Degrees, and a variety of other topics. We're always looking for new topics, guest speakers, and feedback on the show -- if you've got an idea, contact us at Hope you enjoy the show!

NAMPRadio Episode 25: Loyalty and Gamification Builds the Dallas Museum of Art’s DMA Friends Program

April 30, 2015 - 2:50pm

You are missing some Flash content that should appear here! Perhaps your browser cannot display it, or maybe it did not initialize correctly.

In this episode, we visit Texas, talking with Robert Stein at the Dallas Museum of Art, about their DMA Friends program. This innovative points-based loyalty program rewards patrons for visiting and interacting with the museum's exhibitions. Robert describes the launch of the program, how it works, and reports on the success of the program to date. As of this podcast, the program has welcomed more than 100,000 members, with an average of 500-800 people signing up every weekly.


  • Robert Stein serves as the Deputy Director of the Dallas Museum of Art where he leads the staff and the DMA’s active programs of Education, Conservation, Marketing, Technology, and Research. In 2013, Stein managed the DMA’s transition from paid to free general admission and the simultaneous launch of an innovative free membership program called DMA Friends. DMA Friends strives to increase participation with the Museum through a novel loyalty scheme and generates meaningful data about museum participation that DMA staff can use to refine educational programming and public experience.
  • Ron Evans is the host of NAMPRadio, and is an arts marketing and technology consultant from Group of Minds in San Jose, CA.

And that’s the episode! Please rate the show on iTunes or your favorite podcast aggregator, and don’t forget to email your questions/comments and listener mail submissions to:

Past Postcasts

Syndicate content Subscribe